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Five details guests remember

Fresh towels are expected. A note in your own handwriting is remembered. What our best-rated hosts do differently.

Five details guests remember

We read thousands of reviews. The five-star ones rarely talk about the size of the bedroom: they talk about small things that felt personal.

1. A welcome note

Three lines in your own handwriting: the bakery you love, the walk you would take, your phone number.

2. Breakfast for the first morning

Coffee, jam and bread for guests who arrive late and wake up hungry.

3. A local guide that is really yours

Not a printed brochure: your list of places, with what to order.

4. The little things that run out

Salt, oil, dish soap, a phone charger by the bed.

5. A quick answer

Guests forgive a lot to a host who answers within the hour.

Ready to welcome your first guests? List your property.

Photo: Chris Olszewski (CC BY-SA 4.0), Wikimedia Commons

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