These terms explain how booking on Yourbnb works, for guests and for hosts. Short version: book with confidence, host with care, and talk to each other.
This is a sample text for a demo marketplace. Replace it with your own terms, checked by a lawyer, before you open.
1. Who we are
Yourbnb is a marketplace that puts travellers in touch with hosts who offer stays and experiences. Hosts are responsible for what they offer; Yourbnb runs the platform, takes the payment and keeps it safe until the stay or the experience begins.
2. Your account
You need an account to book or to host. Keep your details accurate and your password to yourself: what is done from your account is done in your name. You must be 18 or over to book.
3. Booking
A booking is confirmed once the host accepts it. Your card is charged only then, for the price shown before you confirmed: nights or places, cleaning fee and service fee included. The host's house rules and cancellation policy are shown on every listing and apply to your booking.
4. Cancelling
You can cancel from your account. What is refunded depends on the cancellation policy of the listing and on the date you cancel. If a host cancels, you get a full refund and we help you find another place.
5. Hosting
Hosts describe their place or their activity honestly, keep their calendar up to date, and welcome guests as promised. They are responsible for the permits, insurance and taxes their activity requires where they live. Each new listing is reviewed by our team before it goes online.
6. Payments to hosts
Hosts are paid after the guest checks in, or after the experience took place, minus the host service fee. Payments go to the account the host registered.
7. Reviews
Only guests who stayed, and hosts who welcomed them, can leave a review. Reviews must be honest and respectful; we remove those that are not.
8. When something goes wrong
Write to the host first: most questions are solved in a message. If that does not work, contact us within 24 hours of the problem and we look into it with both of you.
9. Changes to these terms
We may update these terms. We tell you by e-mail before a change that affects you takes effect.
10. Questions
Write to us through the contact page: a real person reads every message.